Refund policy
Returns & Exchanges
We want you to feel confident in your purchase and stand behind the quality of our products. If something isn’t right, we’re here to help.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at info@clutchusa.com with photos of:
- The item
- The packaging
- The shipping label
We’ll review the issue and work with you to determine the appropriate resolution as quickly as possible.
The 7-day notification period is intended to allow us to promptly investigate shipping damage, defects apparent upon delivery, or fulfillment errors. It does not limit any rights or remedies that cannot be limited under applicable law or any applicable manufacturer warranty.
Returns
Eligible items may be returned within 14 calendar days of delivery. To qualify for a return, the item must be received back by Clutch within 14 calendar days of the original delivery date.
To be eligible for return, items must be:
- Unused
- In original packaging
- Complete with all parts and accessories
All returns require prior approval before any item is sent back to us. Return approval does not extend the 14-day return period unless otherwise confirmed by us in writing.
Customers are responsible for allowing sufficient transit time for an approved return to reach us within the 14-day return period.
For eligible returns that are not the result of a damaged, defective, or incorrect item, customers are responsible for return shipping costs. Original shipping charges are non-refundable. If an order originally received free shipping, the actual outbound shipping cost may be deducted from the refund.
Approved exchanges are subject to the same eligibility requirements, 14-day return period, and product availability.
Items Not Eligible for Return or Exchange
Except where otherwise required by applicable law, the following items are not eligible for return or exchange:
- Video Booths, Video Structures, Video Lecterns and LED booth systems
- Dance floors and flooring systems, including MagnaFloor LED floors
- Truss, baseplates, staging, and structural components
- Mirror balls and decorative event hardware
- Road cases, flight cases, and custom cases
- Custom, made-to-order, or special-order products
- Freight-shipped or oversized items
- Installed, used, or modified products
- Consumables or items with limited-use lifespans
- Any item marked as final sale
Return Approval
To request a return or exchange, email info@clutchusa.com.
Please include your order information and the reason for the return or exchange.
Return requests should be submitted early enough to allow the approved item to be delivered back to Clutch within 14 calendar days of the original delivery date.
Items sent without prior approval may not be accepted.
Return instructions will be provided once your request is approved. Approval of a return does not extend the 14-day return period unless otherwise confirmed by us in writing.
Refunds
Once an approved return is received and inspected, we will determine whether the return meets the requirements of this policy.
If approved, the refund will be issued to the original payment method.
Original shipping charges are non-refundable unless the return is the result of a damaged, defective, or incorrect item. If an order originally received free shipping, the actual outbound shipping cost may be deducted from the refund.
After a refund is issued, please allow approximately 5–10 business days for the refund to appear on your account. Processing times may vary depending on your bank, credit card issuer, or payment provider.
Additional Information
For information regarding shipping and delivery, please review our Shipping Policy.
Use of this website and purchases made through Clutch are also subject to our Terms of Service.
Nothing in this policy is intended to limit rights or remedies available under applicable law.