Refund policy
Returns & Exchanges
We want you to feel confident in your purchase and stand behind the quality of our products. If something isn’t right, we’re here to help.
Damaged or Incorrect Items
Please inspect your order upon delivery.
If your item arrives damaged, defective, or incorrect, contact us within 7 days at info@clutchusa.com with photos of:
- The item
- The packaging
- The shipping label
We’ll review the issue and make it right as quickly as possible.
Returns
Eligible items may be returned within 14 days of delivery, provided they are:
- Unused
- In original packaging
- Complete with all parts and accessories
Return requests must be approved before sending any items back.
Customers are responsible for return shipping costs. Original shipping charges are non-refundable.
Items Not Eligible for Return or Exchange
- Video Booths, Video Structures, Video Lecterns and LED booth systems
- Dance floors and flooring systems, including MagnaFloor LED floors
- Truss, baseplates, staging, and structural components
- Mirror balls and decorative event hardware
- Road cases, flight cases, and custom cases
- Custom, made-to-order, or special-order products
- Freight-shipped or oversized items
- Installed, used, or modified products
- Consumables or items with limited-use lifespans
- Any item marked as final sale
Return Approval
To request a return, email info@clutchusa.com.
Items sent without approval will not be accepted.
Return instructions will be provided once your request is approved.
Refunds
Once your return is received and inspected, approved refunds will be issued to your original payment method.
Please allow 5–10 business days for processing.
Final Note
By placing an order with Clutch, you agree to the terms of this policy.